3 Things You Should Do If Your Domain Expires

3 Things You Should Do If Your Domain Expires

3 Things You Should Do If Your Domain Expires

 

Earlier this week one of Clapping Dog Media’s most-favorite-clients-of-all-time-in-the-history-of-ever received some very unfortunate news…

Their domain expired.

Wait, what? How? And who is to blame? Where is the justice! And didn’t they get like spammed with emails begging them to renew? What is going to happen?

Let me explain. And I will give you 3 things that you can do if you find yourself in a similar sticky situation.

So, as of right now, if you type in the main domain name for the website, www.goodshepherdsfold.org.  The interwebs will NOT take you to the beautiful website all about Good Shepherds Fold Orphanage in Uganda, rather you will find yourself on a tacky page advertising cheap airfare. Boo.

Some History.
The person/company who originally purchased the domain for GSF did so 8-10 years ago and is no longer actively involved with the ministry or the website. When the domain was originally purchased, the person bought it for 5+ years so they basically set it and forgot it, once the renewal came due it was waaaaaaaay off of their radar. It is my assumption that they received the emails from the registrar regarding the renewal, but they probably got pushed to a spam folder.

Several years ago, there was a dude/freelance designer who build a site for GSF. He has the Login Information for the Registrar (where you purchase the domain) HOWEVER he is unwilling to give the info to Clapping Dog Media because he manages several other domains under the same credentials. He is a very busy guy and is also not associated anymore with either GSF or the website so his enthusiasm to help in this given situation is very low. Next to low, actually.

So, what is next. What do you do? As with most organizations this is HUGE. Top Priority. The website is GSF’s main form of communication.

 Here are 3 Easy and Fast Steps to Take

1. Do a WhoIs Search

Simply type in the domain name into the WHOIS search and basic info is quickly given back to you. The info may be outdated, but it is a start. I emailed the contacts and simply asked if they could renew the domain or transfer rights to me. Sadly the emails bounced back, but I did get valuable info about the registrar.

2. Get An Alternate Domain Before It's Too Late

Because I was never able to access or manage the main domain name, I reserved an alternative address to build and test the site on. This alternative address is proving to be super handy now. The address is www.good-shepherds-fold.org and it still points to the website. Other options are to reserve .com, .org .net or .ninja domains.

3. Call the Registrar

From the WHOIS Search, I found out where the Domain Name was registered and I called them. I asked for help. And I had lots of questions. Like can I just buy the domain? If it is expired, seemed easy right? But. No. Expired Domains are held for 30 days so that the original owner can have a chance to buy them back. Nice, huh? So that is our worse case scenario.

The registrar said it is possible to transfer ADMIN rights from the original admin to me, but it takes a whole lot of paper work and longer than 30 days. So back to tracking down people.

Stay tuned to see how this drama unfolds.

If you are experiencing a similar sticky situation. Contact Clapping Dog Media. We will help you get to the bottom of it.

 

Megan Clarke, head clapper
Clapping Dog Media
megan@clappingdogmedia.com

 

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